Vacation Approaches

Friends, My long-awaited vacation is fast approaching. I’ll be in Japan in no time and have a checklist a mile long of items to pack, devices to charge, things to remember, phrases to learn and more. Instead of trying to cram the next three weeks of blog posts and tutorials into my crazy, self-imposed schedule … Read more

Fighting Shyness in Post Production

FightingShynessInPost

I, like the majority of video editors I know and meet, am prone to shyness. Shyness in post production is an issue that is probably costing you money and time. As I write this I’m too scared to say “good morning” to the woman I sit next to on the bus at least twice a week for the past year. My commuter bus etiquette might not interest you but did you know that your shyness could be costing you hours of unneeded time in the edit bay?

I’ll explain that along with some other ways I try to fight my own shyness syndrome in the post below.

I enjoy the solace of my edit bay like you do. I’m away from others. Just me, some Bon Iver or Greensky Bluegrass and my project. I can focus on my work without any distractions. This is never an issue until it’s time to leave my cozy, secluded world. My mind is stuck on the edit rather than communicating with producers/directors/clients.

Issues from Not Speaking Up

There are a number of issues in post production that arise from scenarios when you do not speak up because of shyness.

Pre-Production

I don’t know how many times I didn’t speak up during pre-production and it bit me in the ass later. To this day I struggle with it but know it’s better to speak my mind than wait until I’m in post production and this scene isn’t going to work and we can no longer shoot. When there are concerns during pre-production, speak up! Yes, it sucks always being the Debbie Downer but in the end it’ll be less work for you.

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10 Ways to Give Exceptional Customer Service as a Video Editor

This morning I was racking my brain on some ways I could deliver exceptional, unexpected customer service for this awesome client I’m finishing up with as their video editor. I thought I could share them with you and get your thoughts as well. Some I’ve done, some I’ve been on the receiving end of and some I just thought of.

Providing exceptional customer service, especially when it is unexpected, is a sure-fire way for a client to remember you as a video editor. Most of the time we’re worried about hitting our deadlines. This is vitally important as well but don’t forget about treating the client better than they expect. Not only will they be pleased but also they’ll be more apt to work with you in the future and recommend you to their friends. Now let’s get to the list. #4 is my favorite!

What's your favorite way to provide exceptional, unexpected customer service? Photo courtesy of  Dogancan Ozturan via Unsplash
What’s your favorite way to provide exceptional, unexpected customer service?
Photo courtesy of Dogancan Ozturan via Unsplash

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My First Big Mistake as a Video Editor and How I Became a Capturing Master

My first big screw-up as a video editor
My first big screw up as a video editor

My first big mistake as a professional video editor came quick. It’s October 2009. I’d been at my first job out of college for a couple weeks. My post production experience consisted of a handful of school projects. And Avid Media Composer? The software was still completely foreign to me. I had been using it a bit and reading the manual since starting my job but still didn’t understand why NOTHING MOVED WHEN I CLICKED IT ON THE TIMELINE! All that FCP7 training for nothing…

There are a couple things you should know about where I was working. First, we created training videos for a specific industry. Second, we were a non-profit. That means we kept as much as we could in-house. When we didn’t have to hire out for a professional voiceover (VO) artist we used one of our people. And third, we captured our VO into Avid Media Composer through a mixer into an Adrenaline.

So there I am. It’s 8:30 AM and I’m in “Avid 5” (my glorified closet) running an XLR cable from our sound booth (another glorified closest). The senior editor asked me to record a script with our VO person while she was off that day so she could start on it first thing when she got back. She ran me through the drill the day before. Plug XRL cable into the mixer. Turn on phantom power. Turn off speakers. Plug in headphones. Open Avid. Open VO bin. Ctlr+7 to open the Capture Tool (I was on a PC back then). Name the clip. Pull up faders. Mic check. Okay, I can hear the VO person. The levels on the mixer are lighting up. Hit record. Check for blinking red light in the Capture Tool. Wow…I did it!

Fast forward some two hours and 50 pages of script later.

Our VO person finishes the last line. I stop the capture. The master clip appears in the VO bin. I quickly save the bin and take a deep breath in relief. I wrap up the cable and put away the “Quiet Please” signs. I grab my second cup of coffee and settle back into my edit bay.

I double-click the master clip of the recording session to start editing out the bad takes. I press the spacebar to play the clip and silence…

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That time I opened a beer and had a website before I finished it

Over the past year I’ve had this urge to create a website dedicated to helping people edit video faster. I’ve spent months planning. I created and recreated mind maps of ideas, topics, courses, products, etc. Started, stopped then started over again only to find myself in the same place – nowhere. All this planning took … Read more